How do I update my account details or add another contact to my account?

Takes about two minutes. Keep your contact details current: invoices, ticket replies and reset links all go to the address on file.

Steps

1. Sign in at https://noc.versaweb.com.
2. Click your name at the top right, then Details (https://noc.versaweb.com/clientarea/details/).
3. Edit your name, company, address or phone number.
4. Click Save changes.

To change the email address you sign in with

1. Open Details, then choose the change-email option.
2. Enter your New email and your current Password to confirm it's you.
3. Click Save changes.
4. Watch for any confirmation email and follow it.

To add another person to the account

1. Open Settings, then Manage contacts.
2. Add the person and choose what they're allowed to see or do.

If it didn't work

• Can't sign in to make the change? See "I forgot my portal password".
• Moving the whole account to a different owner or company is a different job. Open a billing ticket and tell us the new company name, authorized officer, billing address, phone number, and the email for invoices. The new owner has to accept our Terms of Service and Acceptable Use Policy before we transfer anything.