Takes about two minutes, and a good ticket gets answered faster. Our inbox likes details the way cats like boxes.
Steps
Have your server's Main IP (dedicated) or IP address (VPS) handy, plus what you saw and when.
- Sign in at https://noc.versaweb.com.
- Open Support from the account menu (top right), or go straight to https://noc.versaweb.com/tickets/new/.
- Choose the Department that fits. Pick Technical Support for server problems; the billing and sales departments are staffed Monday to Friday, 9:00 AM to 5:00 PM Pacific.
- Type a short Subject that says what's wrong, and set the Priority.
- In Message, give us the details: the IP, what you expected, what happened, when it started, and anything you changed.
- Attach screenshots or logs if you have them, by dropping them onto the attach area.
- Click Submit. You'll get a confirmation email showing your ticket's Subject and Status.
To add information to a ticket you already opened
- Open Support, then click the ticket in your list.
- Type your update in the reply box and send it. Reply on the existing ticket rather than opening a new one, so the whole story stays in one place.
- You can also reply to the ticket email itself, as long as you write from the email address registered on your account.
If it didn't work
- Emailed us and got no ticket? Email from an address we don't recognize isn't turned into a ticket. Either sign in and open it in the portal, or email again from the address on your account.
- Got a message saying your address is linked to more than one profile? Sign in and use the form at https://noc.versaweb.com/tickets/ instead.
- Can't sign in at all? See "Reset your portal password".