Takes about three minutes. The one rule that matters: ask at least 5 days before the renewal date.
Before you start
Look up the renewal date for the service on its page in the portal. Under our Terms of Service, a request made less than 5 days before renewal means you pay for one more billing cycle. Services are prepaid, so we don't give prorated or partial refunds. Any unpaid invoices need to be paid before cancelling.
Steps
- Sign in at https://noc.versaweb.com.
- Open Services and click the service you want to cancel.
- Find the option to request cancellation in the service's menu.
- Choose when you want it to take effect, and add a short reason in the message box.
- Submit the request.
- Watch for the confirmation email. It lists the Account ID, Cancellation type, and Reason you gave.
- If you pay through a PayPal subscription, cancel that subscription in your PayPal account yourself. We can't cancel it for you.
- Back up your data before the end date. Once the service is removed, we can't bring it back.
If it didn't work
- Missed the 5-day window? Reply to the confirmation, or open a billing ticket. We'll tell you what applies to your service.
- Cancelled by mistake? Contact us as soon as possible so we can stop it.
- No confirmation within an hour? Open a ticket with your Account ID.